Consumer Legal Protection in E-Commerce Transactions: Consumer Protection Law Perspective

Resumo

In the digital era marked by rapid advancements in information and communication technology, e-commerce transactions have become increasingly common, transforming traditional trading methods. This article discusses consumer legal protection in e-commerce transactions from the perspective of the Consumer Protection Act in Indonesia. Although e-commerce offers convenience and efficiency, consumers often face risks such as product discrepancies, delivery delays, and payment security issues. This research employs a normative juridical method with secondary data collection through literature studies. The findings indicate that despite laws designed to protect consumers, suboptimal implementation and a lack of consumer awareness about their rights exacerbate the situation. Effective legal protection requires collective efforts from the government, businesses, and consumers to enhance awareness and compliance with existing regulations.

Tipo

Artigo

Área

Direito

Ano

2024

Idioma

Inglês

Páginas

5

Licença

CC BY-SA

DOI

10.32832/jurma.v8i2.2413

Como citar (ABNT)

HARAHAP, Syukri Aman; HAKIM, Nur; FITRIAN, Achmad. Consumer Legal Protection in E-Commerce Transactions: Consumer Protection Law Perspective. PKM-P, v. 8, n. 2, p. 381-385, 2024. DOI: 10.32832/jurma.v8i2.2413.